Frequently Asked Questions

Policies & Procedures

Proms, weddings, and require a 60-day notice. For all other reservations, cancellations must be made 60 days prior to the date of your trip.

We allow and drinks in our vehicles, but we do not provide any food or drink items.

We accept the following payments: Visa, MasterCard, Cash, or Check. Please be advised: If you are paying with cash, you must pay in person at our Otahuhu Auckland office. Please do not mail cash payment

  • Navigator: $300.00 non-refundable deposit is required.
  • Weddings, Proms: Remaining balance is due 14 days prior to your reservation date.


All of our chauffeurs go through a rigorous training program which includes familiarizing themselves with popular local attractions, airports and other popular destinations.

When making your reservation, please inform the concierge of your child’s age, and we will provide the proper car seat for that age group.

It is best to plan your destinations so the driver can be prepared. If you reserve a vehicle hourly, you can travel wherever you prefer in that time period. Please be advised that if you reserve a vehicle for a specific number of hours, you may not be able to extend the trip if another client has reserved the vehicle immediately after you.

Yes, the chauffeur will gladly assist you with your luggage.

We are open 24/7, 365 days a year. All you need is a credit card and a few minutes to reserve your vehicle through our online booking system, our mobile app or by calling (+64) 09 2708000 or 021982788.

Yes, we have an international network of partners which allows us to arrange ground transportation for you nearly anywhere in the world.

Vehicles & Amenities

Yes, provided you meet legal age requirements, you may supply your own alcoholic beverages.

If there is adequate room in the vehicle we can accommodate coolers. Please see individual vehicle descriptions to determine luggage capacity.

All of our Lincoln Limos are stocked with bottled water.and other limousines are with napkins, champagne glasses, and glasses for mixed drinks.

Most of our leisure vehicles such as limousines and are equipped with USB or AUX and Bluetoot hookups, as well as TV monitors with DVD players. Please see the individual vehicle descriptions to check the features of a specific vehicle.

All of our vehicles are smoke-free and at no time is smoking permitted in a Premier Limousine vehicle.

Yes, you are welcome to schedule a viewing time at our Otahuhu Auckland location. Please be advised that we will not hold a specific vehicle for showings, so please call before you visit.

America Limos does not supply alcoholic beverages for our clients because we do not possess a liquor license. If you would like to provide your own alcoholic beverages, you may bring them to our facility before the trip, and we will stock them in the vehicle.

The luggage capacity for each vehicle can be found on the vehicle descriptions page.

Small bags can be placed inside the vehicle, and larger bags can be placed in the trunk or in another secure place.


When you make your reservation you will receive specific instructions on where to meet you driver. You can also view specific instructions for each airport by clicking on “services”, and selecting your airport under “airport transportation”.

We track all flights, and our internal system automatically alerts us when a flight isn’t running on schedule.

No, you will not be charged if your flight arrives late. We will monitor your flight and make the appropriate adjustments for your pickup time.